About Apty
Apty is a digital software and enterprise resource adoption platform that helps companies pinpoint performance problems of newly adopted software solutions. It enables a company's CIO, CTO, or application owner to eliminate pain points without writing code. It features on-screen suggestions, walkthroughs, and reminders to alert team members to submit project or status reports.The adoption platform takes a proactive digital approach to ensure business process compliance. It also comes with project tracking tools and an analytics dashboard to help optimize the usage of company software. It works with a range of web-based applications and helps users get the most out of brand-new software applications without additional training tools. Businesses can use the system for I...
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Most Helpful Reviews for Apty
10 Reviews
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Kartheek
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2020
The Impressive Onboarding Software
It is a superb tool, we love the experience that it provides to our users.
PROS
Apty onboards users in an efficient manner. Once the extension is installed the help-deck of Apty sits on top of our software and guides the users through their onboarding journey with all the resources they might need.
CONS
There is nothing that can think of on top of my mind
Reason for choosing Apty
With Apty we just wanted to try a different solution and it turns out to be good. Now we will probably use Apty for other applications as well as it provides better user-insights.
Vaishnavi
Human Resources, 10,000+ employees
Used daily for less than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Boosted Clarity-PPM adoption rate
It has been terrific, with Apty now we are getting a better quality of data.
PROS
It is difficult for users to find their way around Clarity-PPM, so we used Apty to overcome that hurdle. No surprise that Apty helps our users at each step of their adoption.
CONS
To be honest, we faced some issues in the first few weeks, but the support team was good enough and they made us come up to speed.
Reasons for switching to Apty
Apty has this amazing validation feature that you can customize based on your needs. We wanted something like this in an on-screen guidance solution and we got it with Apty.
Anonymous
5,001-10,000 employees
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Apty empowers with in-depth Analytics
We couldn’t have expected any better product at this price-point. Makes the life of the admin easy and users engaged. A complete package, we are delighted.
PROS
Apty comes with an Analytics tool which makes it one of the most powerful on-boarding applications in the market. As it is a feature-rich product we thought it would be complex to use but thanks to their customer success team, we were able to use it in no time and started to reap rewards out of it.
CONS
The deployment and integration part took some time which is understandable but their support was good enough to make us forget about it.
Reason for choosing Apty
Their Analytics tool is great, helped us to create the customized workflow for each user group.
Deepak
Management Consulting, 5,001-10,000 employees
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Apty is Feature-rich tool and ROI Booster
so far it is amazing
PROS
The in-app guidance feature of Apty is amazing. It helps users to access all the resources from within the application without leaving the platform. The walkthroughs are personalized and make users to onboard easily. It is something you must use with your web-based application to increase efficiency and ROI.
CONS
We are satisfied with the product, there is nothing to dislike.
Reason for choosing Apty
Easy to train users using Apty’s on-screen guidance solution. Users learn things by taking steps in real-time.
Reasons for switching to Apty
Easy to train users using Apty’s on-screen guidance solution. Users learn things by taking steps in real-time.
Anonymous
10,000+ employees
Used weekly for less than 6 months
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Enriches customer experience and easy to use
So far my experience with Apty is decent. No complaints.
PROS
Apty’s AI identifies where the user is getting stuck and dropping-off by analyzing user behavior. This helped us to customize the onboarding flow for each user type. Further, their interactive walkthrough has enhanced the overall customer experience.
CONS
None whatsoever. as the product was very good and very easy to use.
Reason for choosing Apty
We found out that with Apty you can create contextual walkthroughs by analyzing your user interaction with the software. It was something that made Apty our natural choice.
Anonymous
51-200 employees
Used weekly for less than 6 months
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Data-Centric Product Adoption Tool
Just Awesome!
PROS
I love how Apty can analyze each user type. It guides us to create interactive workflows for each user. It enhances the user experience and guides our users to complete their tasks. Thanks to Apty, we are now able to identify the flaws in our onboarding flows.
CONS
None whatsoever. I like everything about it. Very flexible.
Reason for choosing Apty
The functionality is superior to other alternative products.
CHANDRAKANTH
Accounting, 5,001-10,000 employees
Used daily for less than 12 months
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Abandon Assumptions with Apty’s data-driven approach
The experience has been good so far and it is getting better with each passing day.
PROS
First of all thanks to the insight & data that Apty provides for any web-based application. It has been fantastic to use Apty as it helps us to understand the users like never before. The guesstimation is out of the question with Apty’s application and workflow insights. With all these insights you can create a personalized workflow that makes a user create maximum impact with minimum efforts.
CONS
Sometimes you may get overwhelmed but with time you get a hang of it. Apart from this, there is nothing major that I can think of.
Reason for choosing Apty
I can’t stress enough on their data-driven approach. It has helped us create content in such a manner that a user finds it useful. The products that we have utilized in the past do not have this type of capability.
Anonymous
201-500 employees
Used monthly for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2020
Apty is an awesome tool for business
PROS
Features like workflows, validations, launchers, tooltips, and announcements are right on target. These features are built to solve the biggest problem with most enterprise software, which is adoption and usage. With guided workflows, we (our users) were able to complete our tasks efficiently with a 61% increase in task completions. Another highlight is the accuracy of the data. Validation feature of Apty helped our sales team push data in the SalesForce CRM in the right format so the data accuracy has gone up by 37%. I would recommend Apty to any organization looking to improve its enterprise software adoption and usage.
CONS
Yet to encounter anything that major along these lines and when I do, I'll be sure to update this section.
Kanchana
Financial Services, 10,000+ employees
Used weekly for less than 12 months
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Apty the Time-Saver
Satisfying experience.
PROS
Post the roll-out of Apty our employees spend more time on the actual work than on training. Well, with Apty, employees learn the application while doing their job as the workflows guide them from one step to another. It saved us a lot of time.
CONS
It would be better if Apty would have any online community or forum where other users can share their experiences and discuss on best practices.
Reason for choosing Apty
N/R
Prashant
Information Technology and Services, 501-1,000 employees
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Apty – A product with incredible support
We are happy the way their on-screen guidance is helping our users.
PROS
The customer support of Apty is great. Since our users need continuous support throughout their software adoption journey, having Apty right inside the software made our life easy. From the time we are using Apty the helpdesk support call decreased by a margin of more than 55%.
CONS
Frankly, there is none. This is one of the best product that I have seen.
Reason for choosing Apty
Apty provides users with some great onboarding experience. This reason was enough for us to go with it.
Reasons for switching to Apty
Apty provides users with some great onboarding experience. This reason was enough for us to go with it.